Warranty Policy

1-Year Product Warranty Policy

At Upgrade My Laptop, we are dedicated to providing high-quality products and excellent customer service. Our 1-Year Product Warranty ensures that you are covered in case of any manufacturing defects or issues with your product. Below are the details of our warranty policy:

1. Warranty Coverage

Our warranty covers:

  • Manufacturing Defects: Issues with the product resulting from manufacturing errors.
  • Non-Functionality: Problems that render the product unable to perform as intended.
  • Unexpected Damage Upon Delivery: If your product arrives damaged or faulty, we will replace or repair it.

Note: The warranty does not cover damage caused by improper use, accidents, or unauthorized modifications.

2. Warranty Period

The warranty is valid for 1 year starting from the date you receive the product.

3. What We Offer Under Warranty

If your product is found to have a defect within the warranty period, you are entitled to:

  1. Free Repair: We will repair the defective product at no cost to you.
  2. Replacement: If repair is not possible, we will provide a replacement.
  3. Full Refund: If a replacement cannot be provided, we will issue a full refund to your original payment method.

4. How to Make a Warranty Claim

To file a warranty claim, follow these steps:

  1. Contact Us: Email us at sales@upgrade-my-laptop.com with your order number, a description of the issue, and, if possible, photos or videos of the defect.
  2. Follow Instructions: Our support team will guide you through the process, which may include returning the product for inspection.
  3. Resolution: Based on the assessment, we will repair, replace, or refund your product.

5. Warranty Limitations

This warranty does not cover:

  • Damage caused by user negligence, improper installation, or misuse.
  • Products altered or repaired by unauthorized individuals.
  • Cosmetic damage that does not affect product functionality (e.g., minor scratches).

If you are uncertain about whether your issue is covered, feel free to contact our support team for clarification.

6. Contact Information

For warranty claims or any questions, please contact us: