Return and Refund Policy
At Upgrade My Laptop, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied, you can rely on our 30-day return and refund policy. Below are the details of our process:
1. Return Eligibility
You may request a return within 30 days of receiving your item, provided the following conditions are met:
- The product is in its original condition and packaging.
- All accessories, manuals, and free gifts (if any) are included.
If you encounter issues such as defective, damaged, or incorrect items, you are eligible for a free replacement or refund.
2. Reasons for Returns
We accept returns for:
- Change of mind.
- Product defects or damages.
- Incorrect items received.
No explanation is necessary for the return; we value your choice.
3. Return Process
To initiate a return:
- Contact Us: Email us at sales@upgrade-my-laptop.com with your order number and reason for the return.
- Follow Instructions: We will provide detailed instructions on where and how to return your package.
- Prepare the Package: Ensure the product is securely packed to prevent damage during transit.
4. Return Shipping Fees
- Free Return Shipping: We cover all return shipping costs.
- No Restocking Fees: There are no additional charges for restocking returned items.
5. Refunds
Once your return is received and inspected, we will process your refund:
- Refunds are issued to your original payment method.
- You will receive the refund within 4 business days after we receive your return.
If you experience any delays or issues, please contact us at sales@upgrade-my-laptop.com.